Automating bookings across five venues
A growing group of coastal cafés and restaurants was losing hours a day to manual booking admin. We automated the entire process, end to end.
-85%
Booking admin time
-40%
No-show rate
5
Venues connected
The challenge
Where it started
Coastal Eats Group runs five busy venues along the coast, each taking a mix of phone, walk-in and online bookings. Staff were manually consolidating bookings across spreadsheets and a shared inbox, spending up to two hours a day per venue just keeping the calendar accurate — time that should have gone into service. No-shows were also creeping up, with no automatic reminder process in place.
The solution
What we did
We implemented a connected reservations system across all five venues, automated booking confirmations and reminders, and built a simple automation that flagged high-risk no-show bookings for a personal follow-up call. Reporting was centralised so head office could see performance across every venue from one dashboard, without chasing individual managers.
The outcome
Where they landed
Booking admin dropped from roughly two hours a day per venue to a few minutes of oversight. No-shows fell sharply thanks to automatic reminders, and head office finally had accurate, real-time visibility across the whole group — something that had never existed before.
“We used to spend two hours a day just chasing bookings. Now it happens automatically before we've had our coffee.”
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Every business is different, but the approach is the same — understand first, then build.