A seamless stay, from booking to checkout
A boutique 24-room hotel wanted guest Wi-Fi and in-room technology to match the quality of its renovated interiors. We rebuilt the network and introduced considered automation.
0
Wi-Fi complaints
-70%
Front-desk admin time
+ve
Guest review mentions
The challenge
Where it started
The Lantern Hotel had recently completed a beautiful interior renovation, but the technology hadn't kept pace — patchy Wi-Fi, a booking system that didn't talk to the front desk, and in-room climate control guests found confusing. Guest reviews consistently mentioned the gap between the hotel's presentation and its technology.
The solution
What we did
We redesigned the hotel's network from the ground up, separating guest and operational Wi-Fi for both speed and security, and integrated the booking platform directly with the front-desk system. In-room climate and lighting were brought onto a simple, considered automation system that guests could control from one elegant panel.
The outcome
Where they landed
Guest Wi-Fi complaints disappeared entirely, front-desk staff regained hours previously spent manually reconciling bookings, and in-room technology became a genuine talking point in guest reviews — instead of a recurring complaint.
“Guests notice details. Our technology finally feels as considered as the rest of the hotel.”
Want a similar result for your business?
Every business is different, but the approach is the same — understand first, then build.