Support options for the technology you rely on.
Managed Technology can cover agreed support, maintenance and monitoring for selected systems. The inclusions, hours and response arrangements should be set out in the service agreement.
At a glance
- One point of contact for all your technology
- Support and monitoring options agreed for the systems
- Support explained in plain English
Managed Technology, explained simply
Managed Technology is a possible arrangement for support, maintenance and monitoring across selected networks, devices, cloud systems or security controls. The systems covered and service levels should be defined in the agreement.
Is this for your business?
- Businesses juggling multiple technology providers
- Anyone who only deals with IT when something's already broken
- Growing businesses without the size to justify an in-house IT team
- Owners who want technology handled, not managed personally
Where it can make a difference
Support can be planned before incidents
A support plan can clarify maintenance and escalation before an issue occurs. Cost and coverage depend on the service selected.
Technology needs defined maintenance
Updates, security patches and monitoring may need recurring attention. The systems and schedule should be documented in the agreement.
What working with us actually looks like
We become your single point of contact
A support arrangement may cover selected systems and providers; responsibilities should be clear before work starts.
We monitor proactively
Monitoring can be configured for selected systems where the tools and service scope support it. It does not remove all outage risk.
We keep everything current
Updates, patches and maintenance can be planned around the business and recorded in the service scope.
We're on hand when you need us
Support channels, response targets and escalation arrangements should be confirmed in the service agreement.
Where businesses usually get stuck
"We only call someone when something breaks"
A reactive arrangement may leave the business deciding what to do during an incident. Planned support can set out maintenance and escalation in advance.
"We've outgrown ad-hoc IT help"
As a business grows, it may need a defined support arrangement rather than ad-hoc assistance. The appropriate scope depends on its systems.
What the work can improve
- A documented support and escalation approach
- Clearer responsibility for selected systems
- Pricing and service terms agreed before work begins
- Maintenance scheduled for the systems in scope
- Less uncertainty about who to contact
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Learn moreQuestions about Managed Technology
An existing provider can remain where it is suitable. Tech Builders can assess the current arrangement and outline options for the agreed scope.
Team size is one factor. Systems, risk, support needs and budget should determine whether a managed arrangement is suitable.
Ready to talk about managed technology?
Tell us what you want to improve. We can discuss the options and agree on a practical next step.